This Privacy Policy describes the privacy practices of Coinpilot Limited ("Coinpilot," "we," "us," or "our") and how we handle personal information that we collect through our digital properties that link to this Privacy Policy, including our website, mobile application, and other activities such as social media, marketing, webinars, and conferences (collectively, the "Service").
Personal Information We Collect
Information You Provide to Us
You may provide us with personal information through the Service or otherwise, including:
Communications: Information you share when you contact us, such as questions, feedback, or posts on communication channels like social media (e.g., Discord).
Other Information: Any other personal information you provide to us that is not specifically listed here but will be used as described in this Privacy Policy or disclosed at the time of collection.
Third-Party Sources
We may receive personal information about you from third-party sources, such as publicly available data, data providers, or other external services.
Automatic Data Collection
Our service providers and business partners may automatically collect information about you, your device, and your interactions with the Service over time. This data may include:
Device Data: Your device’s operating system type and version, manufacturer, model, browser type, IP address, screen resolution, RAM and disk size, CPU usage, device type (e.g., phone, tablet), and general location (e.g., city or region).
Online Activity Data: Information about the pages or screens you viewed, the duration of your visit, navigation paths, referring websites, and interactions with our marketing emails (e.g., whether emails were opened or links clicked).
How We Use Your Personal Information
We use your personal information for the following purposes or as otherwise disclosed at the time of collection:
Service Delivery
We use your personal information to:
Provide, operate, and improve the Service and our business.
Communicate with you about the Service, including updates, security alerts, and administrative messages.
Understand your needs and personalize your experience with the Service.
Provide customer support and respond to requests or feedback.
Research and Development
We may use your personal information for research and development purposes to analyze and improve the Service and our business. This includes creating aggregated, de-identified, or anonymous data by removing personally identifiable information.
Compliance and Protection
We may use your personal information to:
Comply with applicable laws, legal requests, and legal processes (e.g., subpoenas).
Protect our rights, safety, and property, as well as yours and others, by investigating and preventing fraud, cyberattacks, and other unauthorized activities.
Audit compliance with legal, contractual, and internal policies.
How We Share Your Personal Information
We may share your personal information as follows:
Service Providers
We work with companies and individuals who provide services on our behalf, including hosting, analytics (e.g., Google Analytics, Amplitude), customer support, email delivery, and marketing.
Blockchain
Given that blockchain transactions are public, any transactions you perform through the Service will be publicly visible on the blockchain. Coinpilot does not control or hide blockchain records.
Authorities and Legal Obligations
We may share your information with law enforcement, government authorities, or private parties if we believe disclosure is necessary to comply with legal obligations or protect rights, safety, and property.
Business Transfers
In the event of a merger, acquisition, reorganization, asset sale, or similar transaction, your personal information may be transferred as part of the transaction.
Your Choices
Do Not Track
Some web browsers send “Do Not Track” signals to request that online services do not track a user’s activity. At this time, Coinpilot does not respond to “Do Not Track” signals. For more information, please visit allaboutdnt.com.
Declining to Provide Information
We collect only the personal information necessary to provide the Service. However, if you choose not to provide certain information, some features of the Service (e.g., customer support) may not be available to you.
Other Sites and Services
The Service may link to third-party websites, mobile applications, or online services. Coinpilot is not responsible for the actions or privacy practices of these third parties. Links to third-party services do not imply our endorsement or affiliation.
Security
We employ technical, organizational, and physical safeguards to protect your personal information. While we aim to minimize the collection of personal information, no system is completely secure, and we cannot guarantee the security of your data.
International Data Transfer
We operate globally and may transfer your personal information to countries where privacy laws may not provide the same level of protection as those in your jurisdiction.
Children
The Service is not intended for children under 13 years of age. If we learn that we have collected personal information from a child under 13 without parental consent, we will delete it.
Your California Privacy Rights
California residents have the right to request information about how we share their personal information with third parties for marketing purposes. To make such a request:
Email us at: support@coinpilot.com
Include “Your California Privacy Rights” in your request, along with your name, address, city, state, and ZIP code.
Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes, we will notify you by updating the date at the top of this Privacy Policy and posting it on the Service. If required by law, we will also notify you via email or other communication methods. Your continued use of the Service after any modifications indicates your acceptance of the updated Privacy Policy.
How to Contact Us
For questions about this Privacy Policy or our data practices, please contact us at:
Email: support@coinpilot.com
